Customer Service Specialist - Hybrid -Scotland

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, international environment? We are looking for a Customer Service Specialist to join our dynamic team, supporting key clients across Europe.

About the Role:

As a Customer Service Specialist, you will be the first point of contact for customers, handling inquiries, processing orders, and ensuring smooth communication between internal teams and clients. Your role will be crucial in building strong relationships and ensuring customer satisfaction.

Key Responsibilities:

• Provide outstanding customer support via phone, email, and live chat.
• Process orders, track shipments, and handle returns efficiently.
• Liaise with internal departments such as Sales, Logistics, and Finance to ensure seamless service delivery.
• Maintain accurate customer records and documentation.
• Resolve customer inquiries and issues in a timely and professional manner.
• Support account managers with client interactions and follow-ups.
• Identify opportunities to improve processes and enhance the customer experience.

What We’re Looking For:

• Fluent German and English (written and spoken).
• Previous experience in customer service, sales support, or order management
• Strong communication and problem-solving skills.
• Ability to work in a structured and detail-oriented manner.
• Proficiency in CRM systems, ERP software, or Microsoft Office.
• A proactive, team-oriented approach with the ability to multitask in a fast-paced environment.

What’s in It for You?

• Competitive salary and benefits package.
• Hybrid working 
• A collaborative and supportive work environment.
• Opportunities for career growth and development.
• Work in a global company with a strong reputation in the industry.

If you are a motivated customer service professional with German language skills looking to grow your career, we would love to hear from you! Apply today!